HelpDocs

Testing a call script

What we'll cover. In this article we'll go over how to test a call script to ensure it is functioning as intended and is responsive to the expected voice prompts. Generally, this should be done when…

Zoom Onboarding Instructions

MosaicVoice Installation & Setup Instructions. Step 1: Navigate to the MosaicVoice download page: https://app.mosaicvoice.ai/download Step 2: Select the appropriate version for your device: Download…

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Account creation and user management

Learn how users can be added and removed. Create groups to better manage users.

5 articles by 1 author

Agent reviews

Learn how to create, edit and share performance reviews for agents, managers, and others.

2 articles by 1 author

Call maps

Learn how to create and edit call maps using best practices and with additional tips for advanced users.

5 articles by 1 author

Call scoring

Learn how to use Artificial Intelligence to automate call scoring while also identifying trends and extracting insights.

3 articles by 1 author

Configuration

Learn how to get started with MosaicVoice. This section covers key configuration and integration requirements.

7 articles by 3 authors

Data and analytics

Learn how data generated by MosaicVoice can be used to extract insights or exported to third-party platforms.

3 articles by 2 authors

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