MosaicVoice Installation & Setup Instructions. Step 1: Navigate to the MosaicVoice download page: https://app.mosaicvoice.ai/download Step 2: Select the appropriate version for your device: Download…
What we'll cover. This article reviews MosaicVoice's Advanced filters functionality. Advanced filters are found throughout the platform and can be leveraged to find specific calls and identify call t…
What we'll cover. In this article we will discuss how to assign call maps to campaigns. Similar to assigning call maps to DNIS numbers, this allows MosaicVoice to bring up the appropriate call map wh…
Learn how users can be added and removed. Create groups to better manage users.
5 articles by 1 author
Learn how to create, edit and share performance reviews for agents, managers, and others.
2 articles by 1 author
Learn how to create and edit call maps using best practices and with additional tips for advanced users.
Learn how to use Artificial Intelligence to automate call scoring while also identifying trends and extracting insights.
3 articles by 1 author
Learn how to get started with MosaicVoice. This section covers key configuration and integration requirements.
7 articles by 3 authors
Learn how data generated by MosaicVoice can be used to extract insights or exported to third-party platforms.
3 articles by 2 authors
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