HelpDocs

Accounts vs Groups (what's the difference)

In MosaicVoice, you will see both Accounts and Groups. While they might sound similar, they are used for very different purposes...

Creating a Survey Form and exporting results

What is a Survey Form. A Survey Form is a set of questions to be answered by the agent during and immediately after a customer conversation. When a new call begins, the form appears next to MosaicVoi…

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Account creation and user management

Learn how users can be added and removed. Create groups to better manage users.

4 articles by 1 author

Agent reviews

Learn how to create, edit and share performance reviews for agents, managers, and others.

2 articles by 1 author

Call maps

Learn how to create and edit call maps using best practices and with additional tips for advanced users.

5 articles by 1 author

Call scoring

Learn how to use Artificial Intelligence to automate call scoring while also identifying trends and extracting insights.

3 articles by 1 author

Configuration

Learn how to get started with MosaicVoice. This section covers key configuration and integration requirements.

7 articles by 3 authors

Data and analytics

Learn how data generated by MosaicVoice can be used to extract insights or exported to third-party platforms.

3 articles by 2 authors

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