Accounts vs Groups (what's the difference)
Updated
In MosaicVoice, you will see both Accounts and Groups. While they might sound similar, they are used for very different purposes:
Accounts allow you to segregate your data by “customer”. Use this to 1) limit what a client user can see or 2) understand the performance of an entire customer (e.g. it could include multiple call maps).
Groups allow you to group agents together beyond just who they report to. For example, you might want to group all tenured agents into a “tenured agents” group, so that you can see reporting just on them.