Call scoring

Introduction to MosaicVoice AI QA Overview and Scoring Approaches

MosaicVoice is an AI-powered platform designed to help call centers evaluate customer interactions more efficiently, accurately, and at scale. It automates the process of call scoring by analyzing tr…

Updated 10 months ago by Julian McCarty

Notifying agents when a call is scored

What we'll cover. This article discusses how to alert an agent and their manager when a call is scored. What is a call score? A call score is a reflection of the agent's performance on a call relativ…

Updated 2 years ago by Julian McCarty

How to test a scorecard

What we'll cover. In this article we will discuss how to test a scorecard. We will discuss how users can make changes to scorecards and check to ensure they are working and reflected correctly. Watch…

Updated 2 years ago by Julian McCarty

Call scoring

Introduction to MosaicVoice AI QA Overview and Scoring Approaches

Notifying agents when a call is scored

How to test a scorecard

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