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MosaicVoice is an AI-powered platform designed to help call centers evaluate customer interactions more efficiently, accurately, and at scale. It automates the process of call scoring by analyzing tr…
Updated 1 year ago by Julian McCarty
What we'll cover. This article discusses how to alert an agent and their manager when a call is scored. What is a call score? A call score is a reflection of the agent's performance on a call relativ…
Updated 3 years ago by Julian McCarty
What we'll cover. In this article we will discuss how to test a scorecard. We will discuss how users can make changes to scorecards and check to ensure they are working and reflected correctly. Watch…
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