HelpDocs

Learn how users can be added and removed. Create groups to better manage users.

4 articles by 1 author

Learn how to create, edit and share performance reviews for agents, managers, and others.

2 articles by 1 author

Learn how to create and edit call maps using best practices and with additional tips for advanced users.

5 articles by 1 author

Learn how to use Artificial Intelligence to automate call scoring while also identifying trends and extracting insights.

2 articles by 1 author

Learn how to get started with MosaicVoice. This section covers key configuration and integration requirements.

6 articles by 3 authors

Learn how data generated by MosaicVoice can be used to extract insights or exported to third-party platforms.

2 articles by 2 authors