What is Sentiment in MosaicVoice? Sentiment is a numerical score that represents the emotional tone of a customer during a call.
What we'll cover. In this article we'll go over how to indicate that an agent review requires follow-up and how to tie the follow-up review to the original review. Watch video here! What is a follow-…
Learn how users can be added and removed. Create groups to better manage users.
4 articles by 1 author
Learn how to create, edit and share performance reviews for agents, managers, and others.
2 articles by 1 author
Learn how to create and edit call maps using best practices and with additional tips for advanced users.
5 articles by 1 author
Learn how to use Artificial Intelligence to automate call scoring while also identifying trends and extracting insights.
3 articles by 1 author
Learn how to get started with MosaicVoice. This section covers key configuration and integration requirements.
7 articles by 3 authors
Learn how data generated by MosaicVoice can be used to extract insights or exported to third-party platforms.
3 articles by 2 authors
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