Call maps

MosaicVoice languages served

MosaicVoice is available in many languages. We rely on a best-in-class, third-party transcription vendor to transcribe audio to text in real-time. This relationship allows MosaicVoice to serve custom…

Updated 2 years ago by Julian McCarty

Creating forking call maps

What we'll cover. This article will go over the basics of creating forking call maps. This is an advanced topic and assumes the reader already understands the basics of creating a simple, linear call…

Updated 2 years ago by Julian McCarty

Creating and managing rebuttals

What we'll cover. In this article we'll cover both basic and advanced approaches to handling rebuttals within MosaicVoice. What is a rebuttal? A rebuttal is a type of customer-driven prompt. When a c…

Updated 2 years ago by Julian McCarty

Creating your first call map

What we'll cover. Call maps sit at the heart of MosaicVoice and are critical to nearly every aspect of the platform. This article offers a step-by-step guide to building a simple call map. What is a…

Updated 2 years ago by Julian McCarty

Testing a call script

What we'll cover. In this article we'll go over how to test a call script to ensure it is functioning as intended and is responsive to the expected voice prompts. Generally, this should be done when…

Updated 2 years ago by Julian McCarty

Call maps

MosaicVoice languages served

Creating forking call maps

Creating and managing rebuttals

Creating your first call map

Testing a call script

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