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MosaicVoice is available in many languages. We rely on a best-in-class, third-party transcription vendor to transcribe audio to text in real-time. This relationship allows MosaicVoice to serve custom…
Updated 2 years ago by Julian McCarty
What we'll cover. This article will go over the basics of creating forking call maps. This is an advanced topic and assumes the reader already understands the basics of creating a simple, linear call…
What we'll cover. In this article we'll cover both basic and advanced approaches to handling rebuttals within MosaicVoice. What is a rebuttal? A rebuttal is a type of customer-driven prompt. When a c…
Updated 3 years ago by Julian McCarty
What we'll cover. Call maps sit at the heart of MosaicVoice and are critical to nearly every aspect of the platform. This article offers a step-by-step guide to building a simple call map. What is a…
What we'll cover. In this article we'll go over how to test a call script to ensure it is functioning as intended and is responsive to the expected voice prompts. Generally, this should be done when…
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